ISSUANCE OF WORK
Once the customer issues the work, we establish a file using the contract number and job number created by the customer. This helps us establish a filing system for that job. Customer issues the work. Creation of File - We create a file using the contract number and job number created by the customer. This helps us establish a filing system for that job.
ENTRY INTO LEDGER BOOK
After a file folder is created, the work is then logged into a ledger book and in that ledger we record the contract number, date we received the work order, the location(s) of the work order and the type of work and description of work to be done. In this ledger we also include the start and completion dates. This ledger becomes a great tool for Corzo and the customer when looking up jobs quickly if a question or incident arises. In the job file itself we have an area for notes, permit information, work prints, stipulation time and type of work to take place. Inside the folder would be all the paperwork relating to the work order permits, cut forms, time sheets, right of way information, layout, blue prints, pre-survey of job site, parking information and photos of the area.
The job is then placed on an open job-board list in the order of priority given to us by the customer scheduling foreman.
PRE-SURVEY OF JOB SITE
Once a job is scheduled on our job board, we perform pre-surveys and walk-throughs of every job. Any issues or differences from the work order are immediately written down on that work order and given over to customer prior to our crews starting work. This allows for changes to be made without any down time paid out to us for mistakes or oversights made by customer. This walk-through allows us to assess parking restrictions, public exposure for possible interference by utilities, safety related issues for our crews and the public in general and to get an overall layout of the area. During our pre-survey, we also look for defective hardware and pole issues and report them to the proper management. In that way, the customer can respond to these potential defects before the NYC DOT has a chance to issue a “Notice of Violation” or before a complaint is recorded.
RIGHT OF WAY ISSUES
Even though most of our customers secure the right of way when entering a property with new facilities, we have found that we were losing a lot of time because the right of way was not secured properly or that the owner did not receive an explanation of the scope of work to take place on their property. This can cause an immeasurable added expense for the customer to pay us to standby while a customer foreman makes a decision or arrives at the site. What we have done on every work order is reviewed the right of way information and notified the owner of the work to take place. We extend an offer to those owners of meeting with them at their property in person to go over any and all concerns they may have. By doing this we put a “face” on the contracting company that will perform the work.
TRAFFIC CONTROL PLAN
The primary function of work zone traffic control is to allow vehicles, cyclists, and pedestrians to move safely and easily through or around our work areas. Drivers and pedestrians need to be guided in a clear and positive manner while approaching and traversing temporary traffic control zones. Minor modifications may be made, as necessary, to accommodate site conditions; however, a plan’s original goal must be maintained.
After our pre-survey of a job site, our crews arrive to place necessary signs and traffic control devices to visually guide drivers through work zones. Signing, channelizing devices, arrow panels, and warning beacons all provide a message to the driver, pedestrian and cyclist as they enter the work zone area.
On those signs are the “no parking” days and times. A permit board is also placed showing the valid permits to do the work. This notifies the public in the area when and where the work will take place. A 24 hour reach number is also on the permit board so anyone in the area can call if they have any concerns or issues about the construction work that will be done.
Traffic delays due to work zone operations are anticipated and addressed appropriately. Excessive delays contribute to work zone incidents of road rage or crashes and we do our best to keep those to a reasonable minimum. Traffic should not be allowed to back up past the advance warning signs and sign locations may need to be adjusted to fit actual site conditions or additional signs added.
This is a great concern to us and helps in reduced cost to our customers. We have a process that we follow from the issuance of a job to its completion. The controls that we have in place from parking, right of way issues, layout of job, inspectors, field supervisors, quality control inspectors, safety inspectors and management all help in the completion of a job without delay to our customers.
Our quality control efforts are assessed on a quarterly basis and all recommendations are reviewed by upper management and integrated as part of our ongoing procedures.